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Returns + Discounts Policy


While we hope that you truly enjoy every product that you order from us, we understand that everyone's skin is unique and individual, and resonates differently with skincare products. We encourage you to reach out via any of our social media platforms or via email at with any questions or concerns you have prior to placing an order. We are happy to include free samples (when available) with any order placed on our website, and can help you choose products that are right for you!

We do not offer returns, refunds, or exchanges on any products due to general dissatisfaction or if a product does not resonate with your skin. If your package was lost in transit or arrives to you damaged or broken and you purchased Route Package Protection, please file a claim with them first. 

We do not replace packages not protected by Route Package Protection.

If you have any other issues with your order, please retain all original packaging and send us an email with photos to within 24 hours of receiving your order. We may ask you to send us the item(s) in which case, we will provide a return shipping label.


When using a coupon code, be sure to input it in the correct spot during checkout. Codes cannot be added to orders already placed.

Most discounts cannot be combined unless otherwise specified. For example, sale discounts do not apply to subscription orders (which already have a 10% discount applied.) 


We are not responsible for delays that occur due to international customs issues, nor any additional fees or taxes that your country may require. This means that ANY and ALL fees that you are charged are your responsibility. We will not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. To calculate what the fees may cost for your country, visit

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, please check with your local customs office first to see if they are holding the package. Some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.